OKX Addresses Security Incidents and Reaffirms Commitment to User Protection!

Key Points:

• OKX confirmed some customer accounts experienced security issues, but all affected problems have been or will be resolved satisfactorily.
• OKX recommends using Google Authenticator for better security and has optimized its judicial cooperation process and AI face recognition.
• OKX promises to compensate for any fund losses due to its lapses and emphasizes that there will be no new account theft or information leakage cases.

OKX addresses security and has even issued a very official statement in response to the security incidents, recognising the same in customer accounts.

The company has further provided detailed explanations and reassurances of its security commitment. All issues within the affected users have been resolved or are almost complete.

OKX insisted that these security incidents were unrelated to users’ choice of Google Authenticator or SMS verification. It still recommends that users have the option to enable Google Authenticator to complete the process to further secure their account.

OKX will maintain confidence in the policies that protect its customers’ interests through its established Google Authenticator security system, which has been in place for over 10 years. If such an incident occurs, the company affirms that it will be responsible for compensating customers for any funds lost due to its own fault.

The legal documents were fraudulent to obtain information about a very specific group of customers. The incident has been reported to the authorities, and all relevant facts have not been disclosed.

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Commitment to User Compensation and Protection

OKX has optimized its judicial cooperation process and introduced a verification procedure for AI face recognition, increasing the skill level of the security algorithm. The company also planned to add an expiry mechanism to users’ address books for authentication; it said there was nothing new regarding user account theft or information leakage.

OKX sincerely apologized for any concern or inconvenience the incident might have caused the community. This act was said not to avoid responsibility, and OKX promised to continue improving security and service levels in all product lines.

The CEO of Star in OKX still represents and concentrates on numerous lines of built products, emphasizing even more serious security and top products, advanced techniques, extremely strict compliance, continued concentration in top products, advanced techniques, and extremely strict compliance policymaking.